Critical Service Modeling

Healthcare service delivery model

Driving your service delivery plan in healthcare with clinically driven models


With our healthcare service model methodology, we help you lay the foundation for planning a new or revised service plan by creating a scenario-based overview of the clinical services to be delivered by your healthcare organization.


Together with you, we will elaborate service scenarios that help you decide which aspects of the health continuum are most relevant for your healthcare service delivery plan and in what timeframe. Using fit-for-purpose modeling tools, we will validate the data underpinning the selected scenarios and, where necessary, conduct additional data analysis to help you understand the potential of your preferred scenarios. Our consultants bring expertise into your deliberations and present challenges you may encounter in achieving your care pathways according to your selected healthcare service delivery model. 

Depending on your needs and available data, service modeling may be driven by anticipated care demand, patient acuity and/or hospital or enterprise resource capacity. The tools further allow for optimization in growth and efficiency to generate a living service delivery model.

Key benefits:

  • A healthcare service delivery model that maps existing care demand and growth opportunities with current and required clinical capabilities
  • Flexible modeling tools to test hypotheses using various service delivery scenarios
  • Clear capacity outline for clinical workflows, patient volumes, space requirements and human resource requirements
  • Recommended technologies and innovations fitting the care processes and patient journeys 

Download our service overview to see our approach and how we can help you define your healthcare service delivery model.

Download our service overview to see our approach and how we can help you define your healthcare service delivery model.

Learn how we help drive healthcare transformation

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