Healthcare Performance Improvement Consulting

Healthcare performance improvement

Helping to drive operational efficiency,
throughput and patient value


Many hospitals are looking to enhance process efficiency, increase patient throughput and improve patient value to achieve overall healthcare performance improvement. Our consultants work side-by-side with your staff and leadership to help streamline processes, improve operational performance, and enhance the patient and staff experience, while balancing resources to reduce overall costs of care.


Our healthcare performance improvement recommendations are data-driven across the entire patient journey. We provide a phased roadmap to help achieve sustainable results by creating optimal care pathway designs that improve patient throughput and delight patients and staff.

Our services

Imaging optimization consulting


Imaging procedures are a commonplace occurrence for a hospital visit. It is critical to patient loyalty and retention that these experiences be easy, fast, and routine.

Cardiology optimization consulting


As your cardiology teams look to increase the efficiency of their operations and patient flow, you must also reach department performance goals and deliver an exceptional patient experience. 

Emergency department optimization consulting


EDs face long patient wait times, non-emergency procedures, transitions to other care departments, and peak volumes at certain times of the day. EDs must tackle these bottlenecks by streamlining care, while remaining flexible to adapt to change. 

Critical care optimization consulting


Critical care settings present unique challenges, where leaders often manage life-threatening situations. The use of complex technologies required to provide care can present an atmosphere of disruption and noise, above which caregivers must rise.

Our collaborative approach 


Using our innovative design-thinking approach CoCreate, we work together with you to create a preferred future state.


  • Assessment:  Our consultants start with an assessment of current processes, that includes data analysis, stakeholder interviews, observations and a gap analysis of key performance measures.
  • Patient experience review: Creation of the patient journey based on patient insights. The patient experience is visualized in a flow map that identifies opportunities for improvement.
  • Recommendations: In co-creation workshops, we work with your clinical and management teams to provide prioritized recommendations that enhance care delivery, process efficiency, and patient throughput, and are focused on patient and staff satisfaction. New processes are co-designed and validated in real-life scenarios to enhance adoption.
  • Implementation: Our consultants can assist in implementing new processes and embedding sustainable change management programs within your department to achieve the needed healthcare performance improvements.

Learn how we help drive healthcare transformation

Contact us


Would you like to talk with one of our consultants? Please share your contact information below and we will get back to you.

Contact information

* This field is mandatory

Contact details


Company details


You are about to visit a Philips global content page


You are about to visit a Philips global content page


Sivustomme sopii parhaiten uusimmille Microsoft Edge-, Google Chrome- ja Firefox-selaimille.