Although we try to minimize the impact to our users, the implementation of a new IT platform and adherence to business standards does mean that new terminology is being introduced (good examples are the customer-facing documents like the CSRs (Customer Service Receipts) that have a new look and feel and have different terminology as well).


The list below provides insights on these

Previous Portal
New Portal
Installed Product
Corrective Maintenance
Previous Portal
Predictive / Preventative Maintenance
Contract Line Item
Contract Header