Consulting

The happiness project

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Providing health and quality of life through patient-centered care 

Healthcare in the Middle East is full of complex challenges, continually testing the ability to deliver high quality of care. Philips patient-centric approach and integrated healthcare solutions help drive the costs down while improving the access to healthcare.

 

Our partnership with Farah Medical Campus in Amman, Jordan is unique. Farah Medical Campus will open a brand new, state-of-the-art hospital, which has patient experience firmly at the center of its ethics. Philips brings the latest innovations to the people of Jordan, positively impacting their lives.

 

The hospital becomes the first LEED (Leadership in Energy & Environment Design) certified hospital in Jordan, and one of the largest centers in the world hosting Philips Ambient Experience.

Watch how the pediatric patient experience is placed firmly at the center of Farah Medical Centers’ ethic
Watch
Watch how the pediatric patient experience is placed firmly at the center of Farah Medical Centers’ ethics.

Our Approach

At Farah they believe holistic care revolves around evidence-based medical practices, advanced technology, clear communication and human emotions. Healthcare and medical treatment is a holistic journey to wellness.

 

Besides our advanced imaging technologies, Philips was approached for our unique capabilities in the patient experience area. Ambient Experience deployed a dedicated team of experts that worked closely together with the hospitals key stakeholders to attain insights in the needs, hopes, anxieties and concerns of patients, family and staff. Based on these findings, areas were identified that help create and build clinical and meaningful hospital environments enhancing the care delivery for patients as well as the care providers.

 

We delivered a package of 15 high end imaging solutions for the radiology-, cardiovascular and the nuclear medicine departments in addition to a suite of 20 Ambient Experience rooms with two KittenScanners. All contributing to a better patient, family and staff experience.

Ambient Experience at Farah Medical Campus
Watch
Ambient Experience at Farah Medical Campus.

Purposefully Designed Healthcare Environment

Ambient Experience solutions

Philips Ambient Experience is an approach to clinical environment design, aimed at improving the patient, family and staff experience. Our solutions integrate dynamic lighting, sound and video that create positive distractions for patients as well as recommendations for effective workflow, storage and processes within the facility.

Ambient Experience with the Kittenscanner

KittenScanner

The Philips team also installed two KittenScanners (small scale scanners) which are designed to reduce fear and playfully educate children about the scanning process. As the child scans a toy, a display tells how the scanner works on the figure and why the exam is needed. As children play with the KittenScanner, attention is focused on learning and having fun, positively impacting the pediatric experience as well as patient and parent satisfaction.

As a child of 3.5 it is very easy to get caught up and get scared from other things. I think the fact that she was so distracted with the beautiful colors and dynamic movement of the images was very stimulating for her. As a parent it was very comforting.”

Meyce Alaud-Din

mother of Selma

Farrah Gen

Meet our team

Werner Satter

Werner Satter

General Manager Experience Solutions

Werner and his team help hospitals and healthcare systems develop people-centric care solutions to help improve the quality of care delivery. His expertise spans the fields of research, design innovation, new business development, and marketing.
Patrick Lerou

Patrick Lerou

Director Business Development & Marketing EMEA

In his role Patrick and team provide strategic advice and implementable solutions to healthcare organizations that improve patient and staff experience. Working across EMEA has given him broad cultural knowledge and particular insight of patient and staff challenges. The common thread in his career for him is to put people on the front line at the center of decision making.

Recent success

  • 70% reduction in MRI rescans

    Customer story

    70% reduction in MRI rescans

    Learn more
  • Patient volume increased with 23%

    Customer story

    Patient volume increased with 23%

    Learn more

Related practice area

  • Healthcare Experience Solutions

    Healthcare Experience Solutions

    Leveraging strategic healthcare design thinking to create innovative and efficient environments for an exceptional patient and staff experience.